Overview

When teams run into conflict, folks are quick to point the finger at another person in the group as the one to blame. Organizational scholar, Richard Beckhart found that when interpersonal conflict came up, team relationships were rarely the root cause. Rather, 80% of conflict came back to having unclear team goals. After that, creating clearer roles and processes often solved the issue. Beckhart tagged this model GRPI, which stands for:

• Goals
• Roles
• Process
• Interpersonal Relationships

This toolkit guides you through how to use GRPI to assess team performance and adjust for success.