Overview

When working with others in a collaborative setting, conflict is sure to arise. If left unaddressed, a group may experience a shift in attendance and participation, an impact in energy and enthusiasm, and shifts in interpersonal relationships – ultimately impacting a group’s ability to reach the goal it set out to accomplish. According to the Center for Creative Leadership, SBII invites users to, “close the gap between intent and impact by clarifying the situation, describing the behavior, explaining the impact [and] exploring intentions].”